Magento support by underdark
Underdark has a team of top notch eCommerce, Magento and internet specialists. We ensure your business can use Magento to not just keep up with the competition, but to stay ahead of the game.
Learn what we can do for your Magento based shop:
So, you want to use Magento?
Magento can do it all! Add the hundreds of extensions that exist, and you can have Magento run the planet. Unfortunately, it's expected that you know how to configure all those extensions. You're expected to read through hunderds of manual pages, and then more forum posts because important documentation is lacking. But you have better things to do: You have a business to run
Why would you try to figure out everything yourself? Your expertise is your product, not your sales platform. We've made knowing the sales platform our business, so you don't have to. And we're here to share :-)
Bending Magento to suit your needs, functionally and aesthetically, isn't a walk in the park. Picking, combining and altering Magento extensions, themes, or even internals, we've done all of the research for you. Coupled with years of experience in building eCommerce systems, and technologies like SEO, we can help you make the right decisions. We can help you succeed.
Importing your data into Magento
Having nightmares of manually inserting every product you have in your existing webshop? Want to switch to a complete and comprehensive new webshop, but don't feel like spending countless 60 hour weeks inserting your products in some admin interface? And when you have your products moved, you'd still lose your order history!?
Importing your data into Magento the wrong way takes forever. So how do you synchronize your Magento shop with your suppliers, don't lose products from your existing eCommerce system and really import everything into Magento? Easy, tell us what your database or data-sheets look like, and we provide you with the tools to import them.
The Magento API gives you high-speed access to the most important internals of Magento. This does require solid programming skills and reading tons of documentation, and even then there are small things missing. Underdark has a large toolkit of custom code to work on these scenarios. Built and written by our own team of programmers, we can adapt these to what ever your needs are.
Performance: milliseconds matter!
It's not a secret: websites that deliver in milliseconds also deliver strongly in your wallet. Unfortunately, Magento is everything but tuned for speed when it comes fresh from the box. This isn't going to leave your customers thrilled.
Research shows that you have at the most just one second before pageviews are thumb-twiddling slow. In practice, your goal should be half a second or faster. You'll get away with a few slow pages, but an overall slow experience is going to send potential customers to faster websites, your competitors' websites.
Same server, more transactions
Beyond just the literature, experience has taught us many ways of how to improve Magento Performance. Dozens of small tweaks and settings need to come together to maximize performance: A default Magento setup can take anywhere up to 4 seconds to display a single page. We're able to trim this down to only half of a second. That is an eight-fold increase in performance. Better performance, more revenue.
By tweaking both Magento and your server we can remove undue stress from the machine, allowing you to serve more customers and sell more, without upgrading to a more expensive server, reducing operational expenses.
Underdark does all the work for you, no need to run obscure commands, or guides written in half English, half alien language. Our team of skilled technicians uses our knowledge to get your setup in shape with minimal downtime.
We can make you Magento based website as fast as any webshop out there, period.
Magento and analytics
- Learning how your users come to your site
- Understanding how your users navigate your site
- Finding out where (and thus why) your users leave your site
These are key data if you want to optimize your site and advertisement campaign. This knowledge will make the difference between struggeling for online survival and making it big.
Underdark uses proven technologies like Google Analytics and ClickTale that track a user throughout your site. This way you'll know where your users come from, how they navigate your site, and on which pages they are pausing or even leaving. This will enable you to remove the most common barriers and maximize conversion. This same information can be used to maximize your advertisement (e.g. AdSense, AdWords) ROI.
Export from magento
Exporting your orders, products and other details can be a real hassle. Magento does provide a limited API, allowing you to export a portion of everything stored, but then once exported, how do you get it into your other systems? Where's that "make a report for my financial team"-button?
Here at Underdark, we're able to export anything that Magento stores, using fast (minutes instead of hours) and reliable interfaces (no unhappy surprises), in a format that meets your business' needs. We achieve this using a mix of existing Magento extensions, a vast library of custom code, and scripts written for your specific needs.
Underdark gives the power back to you. Export data and create reports (in XML, CSV, etc) for various backend systems, e.g. accounting software, parcel shipping software and other eCommerce platforms like osCommerce. This gives you ultimate platform freedom; Should you ever want to move away from Magento, none of your data is lost!
Contact us
We believe that meeting in person is the best way for people to connect. If you're interested in our services, please reach out via mail or phone and we can set up a meeting. We'd be happy to meet you for coffee or lunch and talk about your online business, and where we can make the difference for you.
- For general inquery, mail us at: magento@underdark.nl
- Alternatively, you can reach us by phone: +31(0)6-1780-7045